Senior Product Manager - Retail Staff Tools

Job Description Join us in shaping the next generation of digital tools used by more than 100,000 store colleagues across H&M Group’s store portfolio. As Senior Product Manager, you will raise the bar for how H&M builds colleague-facing products at global scale – defining the vision, roadmap and measurable outcomes that help store teams work more efficiently, make better decisions and create great customer experiences every day. WHO YOU’LL WORK WITH Retail Staff Tools owns the digital capabilities store colleagues use every day — supporting areas such as customer care, store performance, visual merchandising, workforce management, store management and collaboration. Our mission is to reduce friction in everyday store operations, helping colleagues spend less time navigating systems and more time serving customers, creating inspiring stores and running efficient daily operations. This is a senior product role with high visibility and real-world impact. To succeed, you will bring people together across a large, global organisation — building trust, creating alignment and helping teams move with clarity towards shared outcomes. You will partner closely with an Engineering Manager and cross-functional teams to turn colleague needs, business opportunities and the power of AI, automation and data into simple, scalable product experiences that elevate how store teams work every day. WHAT YOU’LL DO Own the vision, strategy and roadmap for colleague-facing products used across H&M Group’s global store portfolio. Translate complex business challenges, store colleague needs, data and research into clear product opportunities, value hypotheses and measurable outcomes. Partner with Engineering, Design, Data & Analytics and business teams to shape products that are intuitive, scalable and valuable in everyday store operations. Reimagine how AI, automation and data can elevate the colleague experience — from smarter guidance and decision support to more proactive ways of worki