CRM Project Manager

Nordic Investin has been engaged by a partner company to find a CRM Project Manager. You can keep customer value at the centre while sales processes, data models, integrations and stakeholder expectations compete for attention. The partner is developing a CRM platform supporting sales, customer service and digital journeys. You will lead the roadmap delivery, align business owners with technical teams and ensure that releases improve both user adoption and reliable customer information. Technology delivery is treated as organisational change with technical consequences. The partner expects one coherent view across architecture, security, data, suppliers, users and operations from initial scope through stable ownership. How you will work You will work across business owners, technical specialists, security, operations and external suppliers. The partner expects you to understand enough detail to test the plan, while keeping technical accountability with the appropriate experts. Ownership continues through cutover, stabilisation and handover. As a senior colleague, you will own substantial outcomes and help others make stronger decisions. You are expected to recognise risk early, communicate it without drama and move work forward with practical alternatives. Seniority here means broader judgement and follow through, not distance from delivery. What you will do Lead CRM delivery across business and technology workstreams. Translate process needs into prioritised implementation scope. Coordinate configuration, integration, data and testing activities. Manage releases, adoption, risks and supplier commitments. Establish data ownership and operational support readiness. Report progress through outcomes rather than feature counts. What you will bring Project management experience with CRM or customer platforms. Strong stakeholder and process facilitation skills. Understanding of integrations, customer data and migration. Experience with agile and release b