Platform Change Director to FNZ

The primary responsibility of the Client Director is to successfully manage the relationship between the client and FNZ, and in so doing maximise the long-term financial position between these. In addition, they are accountable for the management of FNZ’s delivery to Customers. The role is responsible for the overall satisfaction of the customer through supporting the growth and development of the customer platforms, and maximising the financial outcomes delivered by the customer platform (both in enhancement fees and service revenues). Ensuring FNZ’s platform services are successfully provided to Customers requires: · Ensuring the quality of FNZ’s delivery to customers is of a consistently high standard (project and service delivery). · Be responsible for delivering the revenue target for existing customers (both enhancement fee and service revenue). · Delivering technology and business change programmes in accordance with contractually agreed milestones, budgeted costs and FNZ’s Group quality standards. · The product/investment administration and custody service is delivered to Customers, as a minimum, in accordance with the contractually agreed service standards. · The technology support service being delivered, as a minimum, in accordance with the contractually agreed service standards and FNZ’s Group quality standards. · Supporting and help shape Customers strategic development and growth objectives. Successful candidates are likely to have the following skills and experience: · Extensive experience in role with responsibility for customer delivery (service or project or both) with the ability to demonstrate consistent achievement of positive customer outcomes. · Experience of delivering to revenue targets and growing the value of customer accounts. · Experience of managing stakeholders at Executive level. · Outstanding team communication skills, confident in dealing with internal and