Customer Research Specialist

We are Zeekr Technology Europe. Powered by engineers and creative minds from all over the world. Located in Gothenburg, Sweden, one of the leading mobility innovation grounds worldwide. Established in 2013 as CEVT and began with the mission to create a revolutionary modular vehicle architecture, CMA. As of 2024, CEVT is now Zeekr Technology Europe, signaling our belonging within Zeekr. Delivering intelligent, sustainable, and user centric technology and software for tomorrow's electric mobility today. As a Customer Research Specialist, you will be the voice of the customer within our global product journey. In this role, you will dive deep into real customer behaviours, expectations, and motivations to uncover what truly drives product–market fit across diverse overseas markets. Your work goes beyond data collection, you design meaningful interactions with customers, translate their feedback into strategic clarity, and ensure that our products, experiences, and services resonate with the people who use them. By building a structured insights engine and turning customer signals into well‑grounded recommendations, you will help the organization make smarter decisions, reduce risk, and shape products that feel intuitive, relevant, and competitive from day one. What You'll Do Develop and execute a repeatable, measurable insights engine for overseas markets. Conduct customer research to understand product–market fit, pricing, and positioning. Support de-risking of overseas expansion by providing data-backed recommendations. Deliver actionable insights to optimize product definition, UX, marketing, sales, and service strategies. Design and run customer surveys, focus groups, and co-creation workshops. Translate findings into clear, strategic recommendations for leadership decision-making. Who You Are: Experience in customer research, UX research, or market insights, preferably in automotive or mobility sectors. Proven expertise in designing and conducting