Technical Customer Project Manager (TCPM)

Join Us as a Technical Customer Project Manager (TCPM) We’re looking for a technically driven, customer-focused project leader who thrives at the intersection of engineering, service delivery, and client success. As a Technical Customer Project Manager (TCPM), you will play a key role in delivering our business-critical monitoring and OSS solutions, ensuring they are implemented, optimized, and ready for operation in our customers’ environments. This role blends hands-on technical work, project management, and customer communication — perfect for someone who enjoys variety, ownership, and impact. --- What You Will Do Technical Delivery & Support · Resolve incidents and service requests according to SLAs. · Perform root-cause analysis and problem investigations. · Execute software upgrades and system health reviews. · Configure Polystar monitoring and OSS products, including integrations with 3rd-party tools. · Provide regular volume measurements and support upsell insights. · Maintain accurate customer and installation documentation. · Apply and contribute to established best practices. Customer & Internal Communication · Act as the technical spokesperson for assigned customer projects. · Lead or contribute to project kick-offs and handover meetings. · Ensure clear, proactive communication with customers and internal teams. · Provide status reporting and escalate issues when needed. · Forecast resource needs to the Implementation/System Configuration Manager. Project Governance & Planning · Prioritize incidents based on technical criticality and customer impact. · Plan and execute software upgrades. · Manage project plans, milestones, and follow-ups — including cross-departmental activities. · Coordinate acceptance testing and ensure proper change management. · Review sales handover documentation to clarify scope and commitments. · Produce and maintain project plans with timelines, resources, risks, and cost considerations. Collaboration & Team Contribution · Work c