Global Delivery Center Lead Sweden

The opportunity As the Global Delivery Center Lead, you will take end to end responsibility for customer delivery — from tendering and order intake to after sales and customer care. You will ensure that our customers are supported throughout the full delivery cycle, and experiencing a seamless customer experience and a high-performing delivery center. In this role, you will have the opportunity to lead a diverse and globally distributed team, located mainly in India and Sweden, with both customer facing roles and order management specialists. A key part of your mission is to further shape the organization: strengthening team structure, developing capabilities, recruiting where needed, and clarify-ing the setup for after sales management. You will also work cross functionally with Bid & Proposal, Sales, Operations, Supply Chain, and Finance, and act as the first escalation point when issues and challenges arise. The role includes planning and forecasting, while safe-guarding Profit & Loss for the Delivery Center. How you’ll make an impact Lead the full delivery process including tendering, sales support, order management and after sales, and govern the planning and fulfillment framework as well as end-to-end demand and supply planning Act as the primary customer interface, including being the focal point for complex customer cases such as FAT, audits, customer visits, witnessed testing, etc Develop, structure and grow a diverse global team in Sweden and the distributed team in India Drive planning, forecasting, budgeting and quarterly financial estimations Serve as the first escalation point and secure strong cross functional alignment for issue resolution Your background Previous commercial experience with a strong customer interface and a customer-oriented mindset Proven leadership experience from managerial roles Strong planning skills with the ability to integrate forecast data and well grounded projections Academic background from business administration, eco