Application Support/Problem Coordinator

For our client we are looking for a Application Support/Problem Coordinator. This role includes Application Support responsibility for two teams, Trip & Tracking which is a backend team that consists of Backend Developers and Team Lead/Architect/Scrum Master and Map Tracking which is mainly a frontend team that consists of Frontend Developers, Testers, BA, PO, SA. The responsibility also includes representing Tracking & Planning as Problem Coordinator with purpose of proactively driving improvements related to the problem/support area. Key Responsibilities: Responsible for proactively working with all support- and problem related issues to avoid downtime and incidents in Production (Proactively reduce the number of incidents) Monitoring Keep track of logs Incident management Follow-up / feedback / communication to Stakeholders, internally and externally Keep track of our various graphs – understand and be able to analyze our various graphs Be responsible for various alarms linked to critical levels, eg if queues start to grow Act on alarms if/when something happens, via BSM etc Notify Manager + PO about critical incidents (P1, P2) and about problems in test bots etc Participating in the Daily Runtime meetings where Production Status is in focus Be proactive and work to reduce the number of incidents (when, for example, bugs occur, work to avoid similar problems in the future). Quickly analyze where the problem lies and which team is responsible and communicate with them. Be extra attentive in connection with new deployers as this is often when problems arise eg new bugs etc (PROD, QA) Competence Profile We believe you are a team player with an inquisitive mindset who appreciates the various challenges of application support, with end-user experience in focus. Great personality with inclusiveness, knowledge sharing in focus, positive energy, can-do and ownership attitude. Great communication skills. Collaborates well with manager, team members, other teams and stake