Live Casino Scheduling Officer

Role & Core Responsibilities: As a Live Casino Scheduling Officer, you will be responsible for ensuring the smooth operation of live dealer games in a studio environment. Collaborating with other floor operations teams, your main responsibility will be to manage schedules and rotations for dealers and support staff to maintain seamless 24/7 casino operations, while ensuring compliance with all anti-collusion regulations. You will play a crucial role in guaranteeing that all table games and workstations operate continuously, twenty-four hours a day, seven days a week, or as necessitated by the company’s operational requirements. Key Responsibilities: • Develop and manage rotation schedules for tables and workstations for every shift for all Floor Operations and Service Teams, ensuring equitable distribution while adhering to anti-collusion regulations. • Foster and maintain strong working relationships with Team Managers and Floor Operations Teams, facilitating clear and effective communication regarding schedule changes, emergencies and replacements. • Assess and address the impact of any modifications to table or workstation rotations during the shift, resolving conflicts in a collaborative manner; identify and arrange for replacements as required. • Ensure accurate record-keeping of shifts, breaks, and working hours, and forecast staffing needs based on data analytics and trends. • Provide periodic and ad-hoc reports as needed to management. • Complete any additional duties as requested by the company. Qualifications, Skills and Experience: • Diploma or degree in Business Administration, Human Resources, Hospitality Management, or related field • Proficiency and experience in workforce planning or scheduling. Previous experience in a live casino or iGaming company is a strong asset. • Intermediate-to-advanced MS Excel skills for scheduling and reporting purposes to enable creation, management, and adjustment of complex shift schedules. • Skill and efficiency