Customer Service Manager - North Europe

Do you want to lead an experienced regional team and shape how customer service creates value? At Seco, we’re looking for a Customer Service manager; a key role in driving performance, profitability, and customer experience – with real influence and room to lead! About us We’re a global, functionally organized Customer Service organization within Sales & Marketing, supporting growth, productivity, and profitability with the customer at the center. With Customer Service professionals located around the world, we combine deep expertise, strong collaboration, and a genuine service mindset to create value across the entire customer journey. About the job This role holds overall responsibility for delivering a strong, consistent customer experience across North Europe. Your focus is on leading and developing an experienced Customer Service team, creating clarity, engagement, and high performance in day‑to‑day operations. Customer Service is a key driver of both profitability and productivity, and you play a central part in simplifying and improving ways of working – always with a clear focus on what creates real value for customers and the business. As a member of the North Europe Leadership Team, you contribute actively to regional priorities and decisions, working closely with Sales & Marketing and other key stakeholders. Location and flexibility The location for this position is preferably Fagersta, Sweden with expectations to be on site two-three days per week. Your profile We’re looking for someone solid experience in Customer Service leadership within a complex, international environment. A strong understanding of end‑to‑end customer fulfilment processes (such as Forecast to Deliver) is essential, along with the ability to balance customer value, operational efficiency, and business priorities. Key experience and capabilities include: Leading and developing experienced Customer Service teams Strong change management skills in fast‑moving environments Driving profi