Service Operation Manager

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to: Service Manager. Your role and responsibilities We are looking for a Service Operations Manager who is passionate about leading people, driving operational excellence, and ensuring an outstanding customer experience. In this role, you will guide a local operations team, secure efficient day‑to‑day execution, and foster a positive, high‑performing culture. As Service Operations Manager, you will oversee local service operations and ensure that customers receive reliable, high‑quality support. You will lead the implementation of operational strategies, drive continuous improvement, and secure a sustainable end‑to‑end value chain across your area of responsibility. Key Responsibilities Direct day‑to‑day operations, coordinating service delivery and team activities to ensure efficiency and effectiveness. Create, implement, and continuously review operational plans and strategies aligned with the overall service business strategy. Lead and develop the operational team, including Service Project Managers and Service Coordinators, through hiring, training, and clear performance expectations. Ensure service quality standards, monitor KPIs, and drive continuous improvement to enhance customer satisfaction and operational reliability. Balance capacity, customer demand, and workload while managing operational budgets and human resources. Provide performance dashboards and strategic reporting to the Ports Service Manager. Qualifications for the role Proven leadership experience with the ability to motivate, develop, and inspire teams in a positive and collaborative way. Strong organizational and delegation skills, with excellent communication abilities in both Swedish and English. Problem‑solving capabilities, business negotiation